Terms of Service

Douglas Aquatics SMS Messaging Program Effective Date: October 14, 2026
These Terms of Service govern the SMS messaging program operated by Douglas Aquatics (“we,” “our,” or “us”).

1. SMS Messaging Program Description
   
   Douglas Aquatics sends text messages to customers who have provided consent to receive SMS communications. These messages are used for customer feedback requests and review invitations after a service has been completed.
   SMS Opt-In Disclosure
   
   You may receive automated text messages from Douglas Aquatics for customer feedback requests and review invitations after your service is completed. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
   
   View our Privacy Policy and Terms of Service.
   
   Consent to receive text messages is not a condition of purchasing any goods or services.
   
   
2. Message Frequency and Rates
   
   Message frequency may vary depending on your service interactions. Message and data rates may apply based on your mobile carrier and service plan.
   
   
3. Opting Out
   
   You may opt out of receiving SMS messages at any time by replying STOP to a message from Douglas Aquatics. After you opt out, you will receive no further messages from this program unless you provide consent again.
   
   
4. Help and Support
   
   For assistance, reply HELP to any message from Douglas Aquatics or contact us at:
   Douglas Aquatics Phone: (804) 232-8027 Website: https://www.douglasaquatics.com/
   
   
5. Privacy
   
   Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
   
   SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
   
   
6. Carrier Disclaimer
   
   Mobile carriers are not liable for delayed or undelivered messages.
   
   
7. Service Availability
   
   Message delivery depends on your mobile carrier and network availability. We are not responsible for delays or failures in message delivery caused by carriers or other factors outside our reasonable control.
   
   
8. Changes to These Terms
   
   We may update these Terms of Service periodically. Updates will be posted on this page with a revised effective date.
   
   
9. Contact Us
   
   If you have questions about these Terms of Service or our SMS messaging program, contact:
   Douglas Aquatics 1900 E Belt Blvd Richmond, VA 23224 Phone: (804) 232-8027 Website: https://www.douglasaquatics.com/
   Last Updated: October 14, 2026