Privacy Policy
Douglas Aquatics Effective Date: October 14, 2026
Douglas Aquatics (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website or services.
- Information We Collect
We may collect personal information you voluntarily provide, including your name, phone number, email address, service address, and information about your pool, spa, or service needs.
We may also collect information about your interactions with our website and communications with us. - How We Use Your Information
We may use your information to:
● Respond to inquiries and provide customer support.
● Schedule and manage pool construction, maintenance, repair, and other services.
● Send service-related updates and appointment notifications.
● Request customer feedback and invite customers to leave reviews after a service is completed.
● Improve our services and customer experience.
● Comply with applicable legal requirements. - SMS Text Messaging and Consent
You may receive automated text messages from Douglas Aquatics for customer feedback requests and review invitations after your service is completed. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.
View our Privacy Policy and Terms of Service.
Consent to receive text messages is not a condition of purchasing any goods or services.
No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. This information will not be shared with third parties for their own marketing or promotional use. We may share information with service providers as necessary to operate our messaging program, subject to applicable requirements.
For more information about our SMS messaging program, please review our Terms of Service. - How We Share Information
We may share personal information with service providers who help us operate our business, provide services, maintain our website, or support our communications, subject to appropriate safeguards and applicable law.
We do not sell SMS opt-in data or consent. SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. - Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. We retain personal information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal obligations. - Your Choices and Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
You can opt out of SMS messages at any time by replying STOP. For assistance with text messages, reply HELP. - Third-Party Websites
Our website may link to third-party websites, including customer review platforms. Those websites have their own privacy policies and practices. We encourage you to review them before providing personal information. - Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. - Contact Us
For questions about this Privacy Policy or our privacy practices, contact:
Douglas Aquatics 1900 E Belt Blvd Richmond, VA 23224 Phone: (804) 232-8027 Website: https://www.douglasaquatics.com/
Privacy inquiries: [Insert the appropriate company email address]
Last Updated: October 14, 2026